Received October 2014
To the staff at Lakeview Health Center
On behalf of our family and myself, I want to express my gratitude for the loving care you provided (person’s name) over the past two and a half years.
Having been at the Center on a regular basis, I was able to observe first hand not only your care and compassion for (person’s name), but all the residents under your care. I was not born with an abundance of patience, but observing your actions has taught me what patience is and how it can affect people. Thank you for that.
I have gotten to know many of you on a first name basis and have shared many concerns and joys about our families. Those conversations have been a real blessing to me, as it has made the pain of the visits so much easier to handle.
Most people who have not experienced a loved one in a nursing home have no idea of what your job requires. You are all special people who go about your job with a smile, patience, a kind word and an expertise for those under your care. You have been a real blessing to me and many other families.
Thank you for blessing us and may God bless each one of you.
Received June 2014
When (person's name) moved to Lakeview, I almost expected "miracles and I wanted everything to get "better" quickly; even though at (previous other health care facilities) he would just stay in bed with the curtains drawn, door closed, no TV or communication with the staff.
Looking back now, I realize how far (person's name) had progressed with the patience and care received by the staff; if it was the encouragement to get his mustache trimmed to a long overdue haircut and shave, to notice that he was not able to see as well as he should with his new glasses, or to ask him to attend activities or just to talk to him.
(Person's name) had made a huge turn-around from the time he had moved into Lakeview until his unexpected death.
(Person's name) told me that the staff always said hi to him, even though he didn't know who they were and he also mentioned that everyone was very friendly and that the place was so clean.
(We) want to thank you and your staff from the bottom of our heart for what you did for (person's name). I know in my heart that he had good place to live in his last few months on this earth.
Thank you from a resident's family member
I have a developmentally disabled sister, who was born in 1934. In 1970, when she could no longer be taken care of at home, she was admitted to Lakeview Health Center. At that time, this was the only option available to her. She lived there for over 35 years and in all those years she received excellent and compassionate care. I wish to thank the County of La Crosse and the County Board for all the years Lakeview Health Center has been available to care for those who could not care for themselves. I know that in the past, there have been questions about such county facilities and taxpayer support of them. The health care system has greatly improved over the years and now other options may be available, but for those who need its services, it is invaluable. So, I wish to express my great appreciation for Lakeview Health Center and my gratitude for the County Board members and the taxpayers who support it. Thank you.
In 2007, my sister was able to move into an Adult Family Home, Regent Manor, in West Salem, also run by Lakeview Health Center. She lived there for five and a half very happy years. As at Lakeview Health Center, she received outstanding care. (This person's family member then listed by name many staff at both Lakeview Health Center and Regent Manor who cared for her sister.) All these individuals were always there for her providing support, understanding, and giving her loving care. As I visited her and we worked together to give my sister the best life possible, we created bonds of trust and friendship I appreciate more than I can say. And, to the staff, I have great admiration and respect for the work you do. Thank you very much. My sister died June 7, 2013.