FAQ - Frequently Asked Questions
1. Does Medicare automatically pay 100 days for nursing home care? No, please contact the Aging and Disability Resource Center to find out what information must be provided to Medicare to determine what coverage will be. For questions regarding Medicare, Medicare Part D and Senior care contact the Aging and Disability Resource Center, Elderly Benefit Specialist listed below:
2. What does Medical Assistance cover? For information on medical assistance for Hillview please contact the La Crosse office at 1-888-627-0430
3. What clothing should I bring in for my relative? Please bring at least a weeks worth of loose fitting clothing. We ask that we be allowed to mark clothing items with your relatives name so that their clothing items aren't misplaced.
4. Does Hillview provide cable and a television set? Hillview has cable available for all residents, however, we ask the resident/family/guardian to provide their own television set. Because of this we have developed the following guidelines:
5. Does Hillview provide phones and phone service? Hillview does not provide personal phones or phone service. We do have cordless phones on each hallway for resident use or the resident/family/guardian may bring in their own phone and contact CenturyTel to make arrangements for phone service.
6. What are visiting hours at Hillview? Visitors are welcome at Hillview from 9:30 A.M. to 8:00 P.M. daily. Children are to be attended and well mannered. Visiting hours may be extended for families of seriously ill residents. Family pets are welcome as long as they are on a leash and under control.
7. What is Hillview's smoking policy? Hillview is a smoke free campus. Smoking by visitors, residents and employees is permitted only in their vehicles.
8. What time is lunch and supper served and can we bring in food items for residents?
Depending upon the hallway, lunch is served between 11:30 am - 12:30 pm daily and supper is served between 4:40 pm - 5:45 pm daily.
All food items given to residents should be checked with the nurse on duty before being given. Many of our residents have special diet requirements and certain foods could have adverse affects on them. If bringing in small food items, please have a tight sealing container available to store the food in for sanitary reasons.
9. Can holiday decorations be brought in for resident rooms? Yes, please remember the following when bringing in seasonal decorations for a resident's room:
All decorations are to be flame retardant
No live wreaths or cut trees are allowed (Christmas)
No extension cords or devices to alter the number of outlets are allowed
Electrical cords may not cross a walkway
All electrical decorations should be checked by the Maintenance Department before being put into service