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Mobility Transportation Management (MTM)

Non-Emergency Medical Transportation

Purpose: MTM, Inc. provides NEMT (Non-Emergency Medical Transportation) for most members enrolled in the following programs who do not have other ways of getting to their covered appointments:

  • Wisconsin Medicaid (including IRIS)

  • The BadgerCare Plus Standard Plan

  • The BadgerCare Plus Benchmark Plan

  • The BadgerCare Plus Express Enrollment for Pregnant Women

  • Tuberculosis-Related Services-Only Benefit

  • Family Planning Only Services

To find out if you can get rides through MTM, Inc., call 866-907-1493.

Telephone: 1-866-907-1493

Reservations taken: Routine ride requests are accepted Monday through Friday,
7 a.m. to 6 p.m. by calling 866-907-1493. Hours of Operation:  To schedule a ride to routine services, you must call 866-907-1493 at least two business days in advance. If you call with less notice and the trip is not urgent, we may ask you to reschedule your visit. Two business days’ notice includes the day of the call but not the day of the appointment.

Other information: When you call, please have the following information:

  • Your name, home address, and phone number

  • Your ForwardHealth ID Number (ten-digit number listed on your ForwardHealth Card)

  • The street address and the phone number where you want to be picked up

  • The name, phone number, address, and ZIP code of the health care provider you are seeing

  • The date and start time of your appointment

  • The end time of your appointment, if you know it

  • Any special ride needs, including if you need someone to ride with you

  • General reason for the appointment

MTM, Inc. will ask you questions to determine the best type of ride to meet your needs. We may also speak with your health care provider. Based on this determination, you will be assigned to one of the following modes of transportation:

  1. Mileage Reimbursement: If you have a car and are able to drive yourself to your appointment, you may be eligible for mileage reimbursement. A friend or family member may be eligible for reimbursement to take you to your appointment.

  2. Public Transportation (Fixed Route and Special Transit): We will see if your starting and ending points are within 1/2 mile of a bus stop. If you tell us you cannot take the bus due to medical reasons, your health care provider will fill out a Level of Need Assessment. This form will tell us what prevents you from taking the bus.

  3. Ambulatory Vehicles: This may include sedan, van, or taxi.

  4. Wheelchair or Stretcher Vehicles

Fare: There is currently no charge for this service.

Website: http://www.mtm-inc.net/wisconsin/members/

Operated by: State of Wisconsin, Department of Health Services

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